ACO Community Health Support Specialist

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

Salary Negotiable

Experience and Education

High school graduation or equivalent required. Bi-lingual in English/Spanish preferred. Prior experience in the medical field preferred.

Job Duties

This position will be part of our Home Health and Post Acute Care Management teams. The position will be trained to support the referral/in-take process for both our post acute and home health team.  This will be a cross trained position to work across both teams.

 

1. Referral Intake Management: Coordinates all components of the referral process, including obtaining any patient medical records needed from the referring physician office to facilitate onboarding patient to care coordination service.  May make initial contact with patient to schedule initial care coordination encounter, under the direction of the nurse care coordinator. Registers the patient in EMR or other software utilized by the department, as needed. Schedules patient appointments utilizing demographic and registration best practice model.

2. Phones Management: Primary responsibility for all incoming calls to the department, including all voice mail messages. Answers patient phone calls utilizing UT Southwestern PURE concepts. Utilizes department protocols for problem solving as necessary to meet patient's needs.  Documents and routes patient communications appropriately following all EMR and other medical record documentation standards.

3. Builds and maintains positive working relationships with the patients, care coordinators and certified community health workers.

4. Supports patients through facilitation of community resources as requested and under the direction of the certified community health worker or nurse care coordinator.

5. Continuously expands knowledge & understanding of community resources.

**Other Duties: Performs other duties as assigned.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.